We hope you love our products. However, if for some reason you are not satisfied, please find all the information necessary about our returns and refund policy.
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. If you are not happy with your product, a replacement item of refunds will be offered. Refunds will only be provided if the item is defective or damaged in transit. Proof must be provided.
To report a defective or damaged item, or request a refund, you can contact us at firstname.lastname@example.org.
If your refund is approved, and a return of the item is deemed necessary, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any refund and returns questions at email@example.com.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot provide refunds on sale items or gift cards.
We will notify you once we’ve received and your request for a refund to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.